SHIPPING
Once an order is placed on our website, IF AVAILABLE IN STOCK IN OUR WAREHOUSE, within 48 hours we locate the items, print a shipping label, prepare and pack items ready for shipment to arrive within 4-14 days via USPS.
One Collective Online Shop is responsible for handling orders from the time it has departed from our facility (which may take within 24-48 hours of the order being placed) to the time when the tracking update states and confirms the order as being “delivered.” Please read more about the policies as well as track your package via USPS on their website: www.usps.com
*If you have not received a tracking number, but received confirmation that you order is going to be shipped, please contact us so we can send you your tracking number.
For international orders, shipping takes up to 25 business days to arrive from the time your order is shipped out of our facility.
**International orders are subject to Duties, Customs, and Value Added Taxes. These charges MUST be paid upon receipt of your order. Be sure to verify the additional cost that may have been incurred with the authorities of the country the order is being shipped to. One Collective Online Shop is not responsible for additional fees requested by the Mail Carrier or Customs.
USPS, UPS, and Fed Ex offers direct and reliable confirmation through their carriers whether a package has been successfully delivered to the correct address listed on your order. Therefore, we are able to ensure responsibility for your package from the time it has been shipped from our facility until the time it has been confirmed as being "delivered" to your designated address. (Customers are sent a tracking number once their order has been fulfilled via the e-mail address they list on their order. If you happen to not receive your tracking number, please notify us via e-mail immediately.)
MAIL THEFT/LOST PACKAGES/TAMPERED PACKAGES:
It is very important to check your tracking number periodically. If you did not receive one, please request one right away, you may call us during our normal business hours or e-mail us. If you did not receive your package and it is stated as being delivered, please contact us. We will go ahead and file an investigation with the mail service that was responsible for delivering your package. The duration of the investigation varies case by case. In order for us to issue you a full refund or resend your order again, we must receive confirmation from the mail service that the package was not delivered. After conducting the investigation, and if your package was confirmed delivered by the Federal Bureau of Investigation, then we will not be able to refund nor reprocess your order.
PREVENTING FRAUDULENT ACTIVITY:
If you have placed an order and will have the order sent to a different address than what is stated on the billing address, you may be subject to present verification in the form of a document or ID that confirms the billing and shipping address listed on the order. Failure to comply will result in your order being cancelled. This may delay the processing time of your order. However, keeping both the billing and the shipping address the same on your order will ensure your order will be processed in a timely manner as stated above (Please see Processing and Handling Time for more information).
RETURNS & EXCHANGES
Our goal is for you to be 100% satisfied with your purchase from One Collective. If, for any reason, you are not satisfied with your purchase, contact us within 48 hours of delivery and we are more than willing to do an exchange or a return and issue you store credit. If you have purchased an item from the One Collective Online shop, you may exchange it for a different color, size or style. Item must still have tags and all packaging and be in an unworn, like new condition as it was recieved.
TERMS AND CONDITIONS:
You must contact us before returning an item to initiate an exchange.
All exchanges are to be shipped via insured traceable mail in a secure package.
All exchanges are dependent on current stock availability and condition of product upon inspection. If we do not have the item available, we will issue you store credit.
Please allow 7-10 business days from when it is delivered for your exchange/return to be processed.
Customers are responsible to pay shipping fees when an exchange or a return for store credit is requested. Failure to pay the shipping fees will result in the CANCELLATION of your exchange and store credit may be automatically disbursed. Shipping fees are non-refundable.
**If there be a time where you did not receive an item(s) that was stated on your invoice, please contact us. In these cases, we will take full responsibility and reimburse you for the shipping fees when sending the item(s) back, and we can also make you a shipping label upon the request of the customer.
FOR ANY FURTHER QUESTIONS PLEASE CONTACT US